Zendesk vs Freshdesk (October 2026)
We earn a commission if you buy through some links on this page, at no extra cost to you. It never affects the order. How we make money.
Verdict. Both start at USD 19.00, so the plans and features below decide. Zendesk confirms 1 of our 3 key features; Freshdesk confirms 1.
Side by side
| Feature | Zendesk | Freshdesk |
|---|---|---|
| Cheapest paid plan | Support Team: USD 19 per agent per month, annual | Growth: USD 19 per agent per month, annual |
| Other plan or fee | Suite Team: USD 55 per agent per month, annual | Pro: USD 55 per agent per month, annual |
| Another plan or fee | Suite Professional: USD 115 per agent per month, annual | Enterprise: USD 89 per agent per month, annual |
| Free plan or trial | Yes | Yes |
| Free plan | No | Not confirmed |
| AI agent or AI answers | Not confirmed | Not confirmed |
| Free trial | Yes | Yes |
| Number of plans listed | 3 | 3 |
| Our score | 61/100 (#4 of 5) | 61/100 (#5 of 5) |
| Best for | Good all-round option | Good all-round option |
| A year on the cheapest paid plan | USD 228 (billed yearly) per user | USD 228 (billed yearly) per user |
| Notes | 14-day free trial | 14-day trial of Enterprise |
Shaded cells mark the lower price. Sources: Zendesk, Freshdesk.
Which to choose
Choose Zendesk if you prefer Zendesk's plans and features above.
Choose Freshdesk if you prefer Freshdesk's plans and features above.
See all options: best help desk software.
More: Zendesk pricing, Zendesk alternatives, Zendesk vs Intercom, Zendesk vs Help Scout, Zendesk vs Zoho Desk, Freshdesk pricing, Freshdesk alternatives, Freshdesk vs Zoho Desk, Intercom vs Freshdesk.