Intercom vs Freshdesk (October 2026)
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Verdict. Freshdesk has the lower entry price (USD 19.00 against USD 29.00). Intercom confirms 2 of our 3 key features; Freshdesk confirms 1.
Side by side
| Feature | Intercom | Freshdesk |
|---|---|---|
| Cheapest paid plan | Essential: USD 29 per seat per month | Growth: USD 19 per agent per month, annual |
| Other plan or fee | Advanced: USD 85 per seat per month | Pro: USD 55 per agent per month, annual |
| Another plan or fee | Expert: USD 132 per seat per month | Enterprise: USD 89 per agent per month, annual |
| Free plan or trial | Yes | Yes |
| Free plan | No | Not confirmed |
| AI agent or AI answers | Yes | Not confirmed |
| Free trial | Yes | Yes |
| Number of plans listed | 4 | 3 |
| Our score | 69/100 (#3 of 5) | 61/100 (#5 of 5) |
| Best for | Good all-round option | Good all-round option |
| A year on the cheapest paid plan | USD 348 per user | USD 228 (billed yearly) per user |
| Notes | — | 14-day trial of Enterprise |
Shaded cells mark the lower price. Sources: Intercom, Freshdesk.
Which to choose
Choose Freshdesk if you want the lower starting price.
Choose Intercom if its features above matter more to you than price.
See all options: best help desk software.
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