Support team size calculator
Enter your ticket volume and how long each one takes, and see how many support agents you need.
Agents needed
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Agents cannot spend a whole shift on tickets: 70 to 85% is a realistic share. Leave, training and meetings typically take another 25 to 35%.
The calculation assumes each agent works 5 days a week. An AI agent that answers common questions cuts the ticket count; help desks that include one are in the best help desk software ranking.