Best free help desk software (October 2026)
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2 help desk software with a free plan you can keep using, ranked with the same score as our full ranking. Shared inboxes, ticketing and AI agents that answer customer questions.
Free plans, ranked
- 1
Help Scout
Shared inbox and help centre for small teams, with a free plan and AI answers.
What is free: Free: 5 users, 1 inbox.
When you would pay: USD 25 per user per month.
Free planAI agent or AI answersFree trial79/100 - 2
Zoho Desk
Help desk with a free plan for 3 agents; part of the Zoho suite.
What is free: Free: 3 agents.
When you would pay: INR 420 per agent per month, annual (India price) (≈ USD 4.35).
77/100
Free trials only (no lasting free plan): Intercom, Zendesk, Freshdesk.
Free plans have limits; when you outgrow one, compare paid plans in the best help desk software ranking.